Case Study: Sharpening the Saw – How Jo Uses AI to Empower Leaders at Scale

Before joining the Generative AI Skills Bootcamp, Jo was already using AI daily in her work as a fractional COO. Supporting leadership teams to streamline operations, eliminate chaos and reclaim time, she had naturally adopted ChatGPT as a strategic thought partner. It helped her shape strategy, analyse business performance, handle challenging coaching conversations and produce SOPs, playbooks and operational frameworks at speed.

But there was a feeling she couldn’t ignore: there must be more. Not because ChatGPT was lacking, but because she sensed the wider ecosystem held untapped potential.

“I didn’t feel limited,” Jo says. “I just knew there were more powerful tools out there, and I wanted to bring the very best of AI into my clients’ businesses.”

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The Bootcamp That Opened Up the Toolbox

She came into the Bootcamp as a strong AI user. She left with an entirely expanded capability.

Tools like NotebookLM and the agent-powered Comet browser tool were genuine game changers. Suddenly Jo wasn’t just enhancing her workflow; she was transforming what she could build. The Bootcamp wasn’t theoretical, it was practical, hands-on and immediately usable.

“It opened the door to tools that empowered me to create more, deliver better and be even more creative,” she explains.

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Real Impact in the Real World

One standout project involved creating a full training programme for a client’s team. Using a blend of the new tools she’d learnt, Jo produced an experience that was engaging, comprehensive and deeply tailored to the organisation. The client’s reaction said it all: delighted, impressed and already asking what else was possible.

Clients increasingly comment on the depth, clarity and speed of what Jo now delivers. She regularly hears things like:

  • “Oh wow, this is a game changer.”
  • “This is amazing – so cool.”
  • “This is going to save me so much time.”
  • “I used this at work last week and the team were blown away.”

Building AI Command Centres

One of Jo’s most distinctive contributions is her ability to design AI command centres for clients. These aren’t simple chatbots or templates. They’re fully trained CustomGPTs built using everything that makes a business unique.

That means whenever someone interacts with the tool, the output is personalised, relevant and aligned with the company’s systems and culture. It allows businesses to scale their knowledge, improve consistency and make faster decisions, while keeping the human texture intact.

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Saying Yes to Techosaurus

For Jo, becoming an Associate wasn’t just a continuation of the Bootcamp. It was an opportunity to keep sharpening the saw and place herself at the leading edge of AI education.

With a background in personal development, leadership and performance coaching, she thrives when helping others experience their own lightbulb moments.

“I want people to feel empowered,” she says. “AI isn’t about replacing people. It’s about helping them step into their best work with more confidence, clarity and capability.”

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Working with Scott and Ellie has been a big part of that joy:

“They’re incredible leaders. Generous, passionate and committed to real tech education. It’s exciting to be part of the journey with them.”

The Human Side

Jo’s COO mindset shows up clearly in the way she teaches. She brings structure to complexity and calm to overwhelm, always grounding the tools in real-life application. Learners who start off feeling they are behind quickly find themselves saying things like “I can actually do this” and “this is going to change how I work.”

Those moments of realisation are what Jo loves most.

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Looking Ahead

The operational world is changing fast, and Jo is positioning herself deliberately. She sees automations as the next big leap for COOs and is niching into AI enablement and education to help clients maximise the tools available to them.

Her message to operations leaders who feel comfortable with ChatGPT but haven’t explored the wider ecosystem is simple:

“There’s so much more waiting for you. If you’re willing to explore it, it will change the way you work.”

Case Studies